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Warranty/Returns Policy

Warranty


Defective Merchandise

All goods are fully warranted by The Bohning Company regarding quality of material and workmanship.

Please call our customer service department with any claim of defective merchandise. Please have the packaging and defective item at hand when contacting us.

 

If we require the return of the defective merchandise, we will issue you a Return Material Authorization Number (RMA #). If the products you need to return are considered hazardous or controlled, we will provide you with proper labels for the return.

All defective goods returned MUST arrive with an RMA #.

 

Credit

Upon receipt and processing of your return, Bohning will issue a credit to your account in the amount of our selling price plus your applicable return shipping costs. If the product was purchased in a prior year, the earlier selling price will be used.

***Please note: All credit memos expire six months after issuance***

 

Replacement

If a replacement is agreed upon, the replacement will be shipped at no charge. 

 

 

 

Returns


Order Processing / Shipping Error

If an error to your order occurs due to The Bohning Company, please contact our customer service department within 10 days of the receipt.

 

If we require the return of the merchandise, we will issue you a Return Material Authorization Number (RMA #). Applicable return shipping or re-shipment cost via standard ground will be covered by The Bohning Company. If the products you need to return are considered hazardous or controlled, we will provide you with proper labels for the return.

All returned goods returned MUST arrive with an RMA #.

 

Customer Error

If an error to your order occurs due to a personal mistake, please contact our customer service department within 10 days of the receipt.

 

If we require the return of the merchandise, we will issue you a Return Material Authorization Number (RMA #).

All returned goods returned MUST arrive with an RMA #.

***A 10% restocking fee will apply to cover our cost of processing***

 

 

 

*** ALL CLAIMS ARE RECORDED ***